Product Warranty
The products you buy from the https://eliteaccessoires.com/ store are guaranteed and guaranteed by our company. Please take a report and photo of the products you see damaged during delivery and request that you confirm with the cargo authority the minutes.
RETURN TERMS• Our return policy lasts 14 days. If 14 days have passed since the delivery of your products, unfortunately we cannot offer you a refund or exchange. If it’s been more than 14 days since your orders were delivered, I’m afraid you’re not eligible for a refund.
• For product returns, you can fill out the necessary form for the product and send it to [email protected] e-mail address and send it to us after receiving the confirmation response from us.
Refunds (if applicable)• Refunds will only be processed for problems with the quality of products/ products or if the wrong products/products have been delivered.• We do not process refunds if the variant or the ordered size is incorrect. However, in this case, we offer solutions to upgrade the product, for example, the larger size (extra fees will be applied).• Shipping costs are unfortunately non-refundable at all times. Once your item has been submitted, we have already paid the provider and we can’t even get the money back ourselves – even if we politely ask for it!
Special orders are nonrefundable and cannot be canceled after they have been placed due to special ordering and according to the relevant order processes. Also please note: Actual product colors may differ from the colors displayed on your monitor due to your Photographic Lighting Sources or Monitor Settings. Window reflection is used in the corners to give the product photos a glass effect. There is no such reflection in real products.
・ Late or incomplete refunds (if applicable)
If you haven’t received a refund yet, check your bank account again first.Then contact your credit card company, it may take some time for your refund to be officially published.Then, contact your bank. There is usually some processing time before the refund is sent.If you have done all this and have not yet received your refund, please contact us at [email protected].・Discounted products (if applicable)Only normal-priced products are refundable, unfortunately discounted products are non-refundable, unless there are problems with the quality of the Products or if the wrong products/products have been delivered.・Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to trade for the same product, send us an email at the [email protected] address.・GiftsIf the product was marked as a gift when it was purchased and sent directly to you, you will receive a gift credit for the value of your return. When the returned product is received, a gift certificate will be sent to you.
If the item was not marked as a gift when it was purchased, or if the gift giver sent the order to them to give to you later, we will send a refund to the person who gave the gift and will know about your refund.
・Wrong AddressOur fulfillment process is fully automated, so you have 24 hours to make an address change.Please note that if you confirm your address and we still cannot deliver your order, your products will be discarded.In this case, we can give you two options:1- Once you have confirmed your address, you will be charged an additional fee of 30% of the total amount to res send the order.2- 70% of the total amount will be refunded to you.・ShippingYou must email us to return your product and if possible we will provide our return address.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the refund shipping fee will be deducted from your refund.
Depending on where you live, the time it takes for your modified product to reach you may vary.
